Does your organization claim to be “world class?” If the answer is yes, we have two important words to share: Be careful.
One of our clients was a newly appointed school leader who described joining an institution that considered itself world-class in every way. She reported being struck positively---at least initially---by the consistency of the culture of pride she encountered. Unfortunately, as she got to know the institution better, her initial response turned into uneasiness.
In addition to the omnipresent “we are world class,” mantra, our client described a pattern of institutional insularity: for example, administrators rarely belonged to professional associations, or attended meetings with their peers outside of the institution. Instead, they turned to each other for advice and, especially, for affirmation on any initiatives they considered launching. This in-culture review limited useful critical feedback. Of course, that made sense: without any kind of outside measurement and enveloped in a self-congratulatory ethos, new ideas nearly always got not only a thumbs up, but frequently a gold star or two.
Our client faced a difficult dilemma. On the one hand, she was hired with the understanding that she would both nurture and strengthen the reputation of the organization. On the other hand, she knew that unless she encouraged the enterprise to grow and change, its true positioning in the real world would diminish
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